Last updated: 28 July 2026 · Version 2026-07
This page explains how to raise a complaint and your out-of-court dispute options as a consumer in the EU, the UK and Switzerland. Business clients: dispute terms are set in your individual contract.
Most issues are resolved fastest directly. Email office@rointellia.ro with your concern and any reference; we aim to respond within one business day and to resolve complaints promptly.
Important update: the European Commission's online dispute-resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available. The previously common link to it is therefore obsolete and we no longer display it.
EU consumers may still use national alternative dispute resolution (ADR) bodies. In Romania, the relevant authorities are:
Consumers in other EU/EEA countries can contact their national consumer ADR body or European Consumer Centre (ECC-Net).
UK consumers retain their statutory rights under the Consumer Rights Act 2015. Out-of-court options include approved ADR bodies and, for information, Citizens Advice. UK data-protection complaints go to the ICO.
Swiss consumers may seek mediation through the relevant cantonal conciliation authority (Schlichtungsbehörde / autorité de conciliation) before court proceedings. Data-protection matters go to the FDPIC.
Absent a mandatory consumer protection to the contrary, our services are governed by Romanian law; individual contracts specify the competent courts. Mandatory consumer-protection rules of your country of residence continue to apply where they grant you stronger protection.