Our phone number is being used in fraudulent calls

What is happening

Spoofing lets a caller change the number that appears on the recipient's screen, so the call looks as though it comes from a real company. The criminals picked our number in order to borrow the credibility of a registered business.

During the call, they claim the person has access to an electronic wallet holding a large amount of money, and that a commission, a fee, a "verification cost" or an initial transfer is needed to release it. The money requested unlocks nothing. It is the fraud itself.

What we never do

• We do not operate electronic wallets, cryptocurrency accounts or financial services of any kind.
• We never ask for money over the phone to unlock an account, a wallet or a prize.
• We never ask for card details, CVV codes, one-time SMS codes, passwords or access keys.
• We never ask for transfers via cryptocurrency, Western Union, Revolut, prepaid cards or vouchers.
• We never ask for remote access to your phone or computer (AnyDesk, TeamViewer or similar).
• We do not cold-call people with whom we have no contract or no commercial discussion they started themselves.

If you received such a call

• End the call. Do not continue the conversation and do not press the keys the caller suggests.
• Do not send money, whatever sum is promised in return.
• Do not share personal or banking data, or codes received by SMS.
• Write down the number displayed, the date and time of the call, and what you were asked to do.
• Check any claimed connection to us by writing to office@rointellia.ro, the only channel through which we confirm whether a message is ours.

Where to report